3PL Management Lead - SPX Express DepartmentOperationsLevelExperienced (Team Lead)LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Manage 3PL PerformanceManage 3PL Contracts (New, Expansion & Extension)Responsible for 3PL Operation Service-Level Agreements (SLA)Be accountable for 3PL ExpensesRequirements:Bachelor's degree from any majorAt least 5+ years experience in managing 3PL Operation performance at Express/Courier companySkilled in Operation Management, 3PL Management, and Project ManagementExcellent in problem-solving and analytical skills (Kaizen & Lean Skills are Preferred)Good communication skills (written and verbal)Expert facilitator and able to manage all stakeholdersLead by example (hands-on) leadership style who can show operation solutions on the floorUnderstand and have experienced in implementing and managing 3PL at all levelWilling to travelWill be placed in Sunter, North Jakarta